Shipping policy

SHIPPING POLICY

ORDER PRODUCTION & DELIVERY ESTIMATES
Please note that all of our products are proudly manufactured and shipped directly from our facilities in Vietnam.

Because our products (such as hats and apparel with custom embroidered patches) are personalized and made-to-order, they require a dedicated production process. Therefore, the total estimated delivery time—which includes both our production time and the carrier's international transit time from Vietnam to your destination—is 13 to 17 days.

Shipping charges for your order (if applicable) will be calculated and displayed at checkout.

Please note: Delivery delays can occasionally occur due to high volume, weather conditions, customs clearance, or carrier-related issues outside of our control.

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has finished production and shipped, containing your tracking number(s). The tracking number will typically become active within 24-48 hours after the package is handed over to the carrier.

INTERNATIONAL SHIPPING
We currently offer international shipping to Worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.Customs, Duties, and Taxes: [Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

INCORRECT SHIPPING ADDRESSES
[Your Store Name] is not responsible for packages delivered to an incorrect or undeliverable address provided by the customer. Please double-check your shipping information at checkout. If you realize you made an error, contact us immediately at [Your Support Email]. We will do our best to correct it, but we cannot guarantee changes once the order has entered the production or fulfillment process.

LOST, STOLEN, OR DAMAGED PACKAGES
If your order arrives damaged, please save all packaging materials and damaged goods and contact us within 3 days with clear photos of the issue so we can assist you. [Your Store Name] is not liable for packages that are lost or stolen after the carrier has scanned and marked them as "Delivered" to your address.